I have been a happy user of Tata walky services for the past 6 years and since I am moving out of the city, wanted to disconnect my connect my connection. After some search/calls found out the info to disconnect etc and send an email to the customer service customer.care5@tatatel.co.in which was replied promptly.
Y'day, went to the Tata indicom office in Hosur road (opp Forum mall) to return the instrument.
The first "Customer Service" representative looked us indifferently, no smiles, spoke with a accent and volume that we cannot hear and directed to the "sales" counters (we had come to return an instrument!)
After talking to one more Rep, found that we had to wait in Counter no.5 (For how long? IT is anybody's guess). After asking again a couple of times, we were told that the rep will be present in 5 mins and for sure he was there and was there with another in tow.
After taking our request (again as indifferently as humanly possible), he was constantly interrupted by his company and from the guy in next counter!. After we voiced our complaint, things worked like a charm - Efficient and even a smile at the end.
What is with these Folks? We have been a happy TATA customer for 6 years. The whole office was like zombies - Mainly the Customer service counters. They don't look at the customer in the eye, they don't smile, and they don't set expectations about the time.
When it comes to products from different companies, I have a preference on TATA products as I consider them value for money.
I Wish the Customer service experience was better and more friendly.
Have you had any such experience with the Koramangala Tata indicom office?
Update on 01 Jun 2010: In a swift move, a senior person (Ms SaiPriya) from Tata Indicom retali support called (after seeing this blog and tracing us) and spoke to us. She has promised to fix this problem for future customers. Really glad to see that they take a single persons' complaint seriously.
Would be great to see a Customer service that understands the importance of their work towards the Customer and towards the Company's image. Good luck.
Dear Customer
ReplyDeleteGreetings from Tata Indicom!
At Tata Indicom, it is our constant endeavor to enhance and improve the quality of customer interface and set exemplary standards of customer service.
We are thankful to you for your valuable feedback. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. May we reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.
We appreciate your valuable subscription with Tata Indicom and it has always been our constant endeavor to serve you better.
Thanks and Regards
Customer Care
Tata Indicom.