Tata indicom, Koramangala - Sleepy Customer Service - Please wake up!

I have been a happy user of Tata walky services for the past 6 years and since I am moving out of the city, wanted to disconnect my connect my connection. After some search/calls found out the info to disconnect etc and send an email to the customer service customer.care5@tatatel.co.in which was replied promptly.

Y'day, went to the Tata indicom office in Hosur road (opp Forum mall) to return the instrument.

The first "Customer Service" representative looked us indifferently, no smiles, spoke with a accent and volume that we cannot hear and directed to the "sales" counters (we had come to return an instrument!)
After talking to one more Rep, found that we had to wait in Counter no.5 (For how long? IT is anybody's guess). After asking again a couple of times, we were told that the rep will be present in 5 mins and for sure he was there and was there with another in tow.
After taking our request (again as indifferently as humanly possible), he was constantly interrupted by his company and from the guy in next counter!. After we voiced our complaint, things worked like a charm - Efficient and even a smile at the end.

What is with these Folks? We have been a happy TATA customer for 6 years. The whole office was like zombies - Mainly the Customer service counters. They don't look at the customer in the eye, they don't smile, and they don't set expectations about the time.

When it comes to products from different companies, I have a preference on TATA products as I consider them value for money.

I Wish the Customer service experience was better and more friendly.

Have you had any such experience with the Koramangala Tata indicom office?

Update on 01 Jun 2010: In a swift move, a senior person (Ms SaiPriya) from Tata Indicom retali support called (after seeing this blog and tracing us) and spoke to us. She has promised to fix this problem for future customers. Really glad to see that they take a single persons' complaint seriously.
Would be great to see a Customer service that understands the importance of their work towards the Customer and towards the Company's image. Good luck.

Vegnation in Thiruvanmayur - Please do better!!

Went for lunch@Vegnation y'day. Had seen an article in Hindu a week back that has praised the outlet and has been waiting to go there.

The ambience is pretty good.

Had tomato Soup, Mutter Makkai masala, schezwan noodles , veg kadai.
The tomato soup was okay - Not fresh and the bread crumbs were over fried (smelt of oil)
The Makkai masala was good - Nice Paneer and tasty
Veg kadai was a let down - Seems Frozen or Canned Peas,beans were used - Atleast they tasted like that. Mainly the beans were horrible.
The schezwan noodles was spicy and good

Tried to round things off with nice Desserts - Strawberry mousse and Sizzling brownie - Both were not available! and the choice was Chocolate mousse and a Chocolate pastry.
Both were big let downs. They were not fresh and not too tasty
Mainly my nephew slumped on seeing the plastic mousse container - The photo showed a nice chocolate wrapping for it. (Even the name board outside shows the mousse in a wonderful chocolate wrapping -So much for advertisement)

Even after the Ordinary lunch, a wonderful dessert would have lifted our spirits.

Vegnation - Please do better. Atleast for the cause of having good vegetarian restaurants around.

Thanks to Saravana stores – Timetables are back in MRTS stations

For the past few months, the MRTS stations in Chennai were devoid of timetables (for a month or so). Being a recent regular traveler , I found it very difficult while waiting for trains.
Now, saravana stores has placed new timeboards on all stations. I am sure many a commuter will be thankful.

Beauty and the beast

This is a lake present on the bypass road between Velachery and Pallavaram. The water, greenery and the cranes were beautiful

Check out what is behind – Beast of a garbage dump!

King fisher losing senior passengers flying out of Mumbai due to lack of elevators

In mumbai, the kingfisher terminal is in 1A. There are no elevators in this terminal and all passengers have to climb two floors of stairs for the check-in counter.
After the ticketing, passengers climb down the two stairs (escalators are present) to board the aircraft.

I know of senior citizen passengers who refused to fly by KF after one experience with the climbing and made their booking in Jet Airways.

I like King fisher airlines for their good service. KingFisher are you listening?

If elevators are indeed present in 1A terminal and I had missed them, please add comments so that it is helpful to all
p.s. the same terminal is also used by Air India.

Jet Airways proves senior friendly

Had a pleasant surprise last week, when I had to fly a few seniors in Jet Airways from Chennai – Mumbai and Back.

On the onward journey I had my 85 year old grandma and I had mentioned a wheel chair request while ticketing. While alighting from the flight in Mumbai, a jet airways employee was waiting at the end of the steps with a wheel chair.

On the return journey I had four seniors – two over 70 and two over 60 returning all by themselves. They had good feedback about Jet personnel helping them with the luggage etc. Seems in Mumbai they had requested for help and an airhostess carried all their luggage and placed it in the overhead bins. While alighting, the same person carried all the luggage till close to the exit and placed it in a trolley for them.

Good job guys. Keep it up

Velachery Electricity Board office - Not friendly for Senior Citizens or disabled

Went to the Electricity Board office in Velachery the other day to pay the monthly bill

The payment counters are in the first floor and there are about 20-25 steps to climb. Many of the paying consumers are senior citizens.

I think the Government should take the lead in showing that it cares for the Seniors, and those who need extra care and attention. It can easily set the standards that others need to follow. Some action instead of the usual and statements would help.