Velachery Electricity Board office - Not friendly for Senior Citizens or disabled

Went to the Electricity Board office in Velachery the other day to pay the monthly bill

The payment counters are in the first floor and there are about 20-25 steps to climb. Many of the paying consumers are senior citizens.

I think the Government should take the lead in showing that it cares for the Seniors, and those who need extra care and attention. It can easily set the standards that others need to follow. Some action instead of the usual and statements would help.