Tuesday, March 2, 2010

Fast Track - Sudden increase in rates w/o announcement

Have been a regular user of Meru in Bangalore as their service is pretty good and decent. Found a similar service in Chennai "Fast Track" - http://www.fasttrackcalltaxi.in/
Booked a taxi from home to Airport on 20th Feb - The agent conveyed that rates are 100/- for first 5 km and 12.50/- for each extra km. and specifically mentioned to pay the meter rate only.
When we reached the airport the meter was at 170.
Had to travel to the airport again on 28th Feb (after the budget ). This time the agent did not say anything regarding rates.
After a few kms I saw that the meter was at 120 (instead of 100) and was running at 15/- km. When I reached the airport the meter stood at 205.
When I checked with the driver he gave some unclear reasons about night rate (infact this trip started later than the earlier trip) etc. After questioning that only a week ago I travelled at 15% lesser rate, he was okay with me paying the old rate itself.
Seems after the budget, Fast track has silently increased the rates or extended the night timings. Seems a unethical slight of hand to me..

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